Privacy Policy
Effective Date: 25 Sep, 2025 |
Website: www.mediscribeindia.com
At Mediscribe, we respect your privacy and are committed to protecting your information. Because we provide services to healthcare providers, we comply with applicable laws including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with our services.
1. Information We Collect
- Personal Information: such as your name, email address, phone number, or other details you provide when contacting us.
- Protected Health Information (PHI): if you are a patient whose information is shared with us by your healthcare provider, we may receive PHI as part of billing, coding, or related services. PHI may include medical records, insurance details, or other health-related data.
- Non-Personal Information: such as browser type, IP address, and general website usage data collected automatically.
- Cookies and Tracking Technologies: used to improve your online experience, analyse site usage, and personalize content.
2. How We Use Your Information
- Provide billing, coding, and back-office support services to healthcare providers.
- Ensure compliance with healthcare regulations, including HIPAA.
- Respond to your inquiries or requests.
- Improve our website and services.
- Communicate important updates, if you consent.
We do not use PHI for marketing purposes unless explicitly authorized by you or your healthcare provider.
3. HIPAA Compliance and PHI Handling
- We comply with HIPAA regulations regarding the collection, storage, and transmission of PHI.
- PHI is only used and disclosed as necessary to perform services requested by healthcare providers, as permitted by law.
- Access to PHI is restricted to authorized personnel who require it to perform their job duties.
- We sign Business Associate Agreements (BAAs) with covered entities (healthcare providers) as required by HIPAA.
4. Sharing of Information
We do not sell or rent your personal information or PHI. Information may only be shared:
- With healthcare providers and payers, as necessary for billing and coding services.
- With trusted vendors or subcontractors who are also HIPAA-compliant and bound by confidentiality agreements.
- When required by law, regulation, or court order.
- To protect the rights, safety, or property of MedServiz, our clients, or the public.
5. Data Security
- Encrypted data transmission and storage.
- Secure access controls and authentication.
- Regular audits and monitoring for unauthorised access.
While we strive to protect all information, no system is completely secure.
6. Your Rights Under HIPAA
If we maintain your PHI, you have rights under HIPAA, including:
- The right to access, inspect, or obtain a copy of your PHI.
- The right to request corrections to your PHI.
- The right to request restrictions on the use or disclosure of your PHI.
- The right to request an accounting of disclosures.
- The right to file a complaint with us or with the U.S. Department of Health and Human Services (HHS).
To exercise your rights, please contact us at info@mediscribeindia.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted here with a new “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
MedServiz
📧 Email: info@mediscribeindia.com
🌐 Website: https://www.mediscribeindia.com
If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.